Terms and Conditions for IHALC Training Services

These terms and conditions (“Terms”) govern you (“the Client”) your purchase and/or participation in the training. course provided by the In-House Agency Leader’s Club (“Provider”) and their relevant training partner (“Trainer”).

By purchasing and/or enrolling in the course, you agree to abide by these Terms:

Enrollment. Hosting and Payment:
The Client must complete the enrollment process and provide accurate information  about the participants in the course.
The Client agrees that the purchased course description meets their training needs
The Client will host the course on their premises or agree additional fees to enable the course to be held at an offsite location, which the Provider will arrange.
The Provider sells each training course at the advertised price or the advertised price minus the value of one valid IHALC member’s training voucher. Only one voucher can be redeemed per training course.
Payment of all agreed fees must be made to the Provider in full before the course start date

Adapting Course Content
Where stated in the course description, the Trainer agrees to adapt the course content to the particular needs and circumstances of the Client.
This adaptation will be based on:
a survey of participants to gauge their needs
reference to any relevant materials the Client shares with the Trainer
up to three phone calls, video calls or meetings with the Client (to enable the Client to clearly define the training needs, review the survey and review the adapted course agenda).
One round of amends to the course agenda will be permitted based on Client feedback in or following the review meeting.
Adaptation requirements must be agreed with the Client at least two weeks before the agreed course start date
Significant change to the course must be agreed at least three weeks before the start date

Course Access:
Participants will receive access to the Trainer and course materials for the duration specified in the course description.
Access and all materials are non-transferable and are solely for the use of employees within the Client’s organization.

Intellectual Property:
All course content, including materials, videos, and resources, is the intellectual property of the Provider / Trainer and is protected by copyright laws.
The Client and Participants  may not reproduce, distribute, or share course materials without prior written consent.

Cancellation and Refunds:
Refunds will be provided according to the Provider’s refund policy, as stated below:
Cancellation or postponement with Less Than 7 Days’ Warning: No refunds will be issued if you cancel your enrollment or seek to change the date of delivery with less than 7 days’ notice before the agreed start date.
Cancellation with 1 to 4 Weeks’ Warning: If you provide a cancellation notice or postponement request with 1 to 4 weeks’ warning before the agreed start date, you will be eligible for a 50% refund of the course fee. The full price will then be payable should you wish to reschedule.
Cancellation with More Than 4 Weeks’ Warning: If you provide a cancellation notice or postponement request with more than 4 weeks’ warning before the course start date, you will be eligible for a full refund of the course fee, or a new date will be agreed at no extra charge.

In all cases of cancellation or postponement:
the IHALC member’s voucher (if one has been applied) will be returned for reuse by the member
any Significant changes made to the course will be charged at full cost
Any third party costs such as catering or venue cost that are nor refunded by the third party will also be the liability of the Client
Please note that all refund requests must be submitted in writing to [Contact Email]. Refunds will be processed within 5 working days from the date of receipt of the written request.
In the event of course cancellation by the Trainer, the Client will be entitled to a refund.

Attendance and Participation:
The Client must provide final details of the participants who will be attending the course at least 7 days prior to the course start date
These named employees are expected to attend and actively participate in the course, as laid out in the course agenda, including completing any pre-course work as directed by the Trainer
Employees who are unable to attend the course for any reason are required to let the Trainer know in advance as any change to agreed numbers may necessitate changes to planned exercises

Code of Conduct:
Employees must maintain respectful and professional behavior towards instructors and fellow participants.
Inappropriate behavior, including harassment or discrimination, will not be tolerated and may result in removal from the course.

Technical Requirements:
If the course is being delivered on the Client’s premises, or virtually, the Client is responsible for ensuring appropriate facilities are provided including a suitably sized room with sufficient seating, space and furniture, and breakout areas where required,  that employees have the necessary hardware, software and materials to access and participate in the course.
Suitable catering and refreshments will be provided by the Client when the course is delivered at the Client’s premises.
If the course is being delivered at an offsite location, the Provider / Trainer will be responsible for ensuring the necessary hardware, software and materials are provided. Catering and refreshments will be provided by the offsite location

Course Follow up: 
The Trainer will offer a follow up meeting in person or virtually to feedback on the ,  and to highlight any further support required by the Client or via additional training.

Privacy:
Employee personal information will be collected and used in accordance with the Provider’s  Privacy Policy.

Disclaimer:
The Provider will make all reasonable efforts to ensure that the participants are confident and committed to applying their learning from the course.  However the Provider makes no guarantees regarding the outcomes or results of the course.

Governing Law:
These Terms are governed by the laws of England and Wales, and any disputes shall be resolved in the courts of England and Wales.

By purchasing and/or enrolling in the training course, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. Failure to comply with these Terms may result in your removal from the course without a refund.