PRIVACY POLICY

In this policy references to the In-House Agency Leaders Club (IHALC), The In-House Life, IHALC In-House Leaders Summit, IHALC Breakfast Briefings, IHALC Research, IHALC Leaders Dinners, IHALC Training, IHALC Coaching and IHALC Mentoring ‘we’, ‘our’ or ‘us’ are to IN-HOUSE AGENCY LEADERS CLUB LTD. which is a company limited by guarantee (company number 14527840). Our Registered Office is 2 Swordsman’s Road, Deepcut, Surrey, GU16 6GE.

Contact: patrick.burgoyne@ihalc.com

In-House Agency Leaders Club Ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

What information we collect, use, and why

We collect or use the following information to provide and improve products and services:
Names and contact details
Job title

We collect or use the following personal information for the operation of client or customer accounts:
Names and contact details
Account information, including registration details

Marketing preferences
We collect or use the following personal information for information updates or marketing purposes:
Names and contact details
Marketing preferences

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

You can read more about your rights here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:
We will collect and use your personal data in connection with activities including but not limited to:

The delivery of membership services such as event tickets

Event updates such as speaker announcements, ticket offers, VIP passes, and sponsorship, exhibition and speaking opportunities

Newsletter requests

Product purchases such as tickets, and membership

Registration information for tickets, VIP passes, sponsorship and exhibition

Feedback on your event experience

Event attendance preferences (e.g. dietary information, workshops, seminars and other private events organised by IN-HOUSE AGENCY LEADERS CLUB LTD. or by IN-HOUSE AGENCY LEADERS CLUB LTD. on behalf of partners)

Providing access to our social media groups and accessing presentations

Distribution of partner content such as but not limited to white papers and reports

The information you provide to us will enable us to deliver your event preferences/requirements and ensure the successful delivery of IN-HOUSE AGENCY LEADERS CLUB LTD. events and membership services.

We use Eventbrite to manage registrations for our events and provide a more seamless experience. We use Memberful and Stripe to Manage Membership purchases Our email service provider is currently Mailchimp. We use Mailchimp to distribute marketing content and information (principally via our newsletter) and securely store email lists for relevant marketing campaigns. We are governed by Mailchimp Data Processing Agreement

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:
IHALC operates a membership model. In order to keep members informed of their benefits, communicate with members regarding renewals, payments and operational changes, and inform members of any important information regarding their membership, it is necessary for IHALC to collect contact information

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:
Our function is to provide events, content and digital experiences where the world’s top in-house agency leaders can come together to learn, explore trends, discover innovations, build relationships, boost knowledge, enhance career prospects and do business. We can reasonably expect that practitioners in the in-house marketing, advertising, design, operations and other related industries may have a genuine interest in the speakers, networking, workshops, round tables, briefings and business development opportunities we provide. We will process your information under legitimate interest to provide industry practitioners with the up-to-date event information, relevant opportunities, offers and reports. We consider this to be legitimate interest.

You may opt out of our communications at any time and we will delete your data permanently if you do not wish to hear from us. You can do this by contacting patrick.burgoyne@ihalc.com.

Where we get personal information from: Directly from you

How long we keep information: We will only keep your information for as long as it is necessary in order to fulfil the service for which it was collected eg if you have registered for our newsletter, your details will be kept for as long as the newsletter is published, unless you unsubscribe

Who we share information with

When you register for an IHALC event or download gated content (eg a survey or white paper), we reserve the right to share your data with sponsors who may then contact you directly via email, phone, or any other channel. It is in our and our sponsors’ legitimate business interests to share this data with the sponsor: it allows us to attract the most appropriate sponsor for the content and to facilitate business-to-business communication between our sponsor and you. We will be clear about when this occurs. If you do not wish your data to be shared with our sponsors, and/or you wish to be removed from our database at any time, please email patrick.burgoyne@ihalc.com

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

27 January 2025